1. What states do we ship to?
Our system will automatically pick up the states that we can ship to by law. We cannot ship to certain states which prohibit the shipping of the wines withing them. When you try to checkout, our system will automatically pick up your zipcode and will tell you about the prohibition.
2. After I place an order, when will my wine be shipped?
After the confirmation of the order, we usually ship the wine the next business day. Except for Friday, Saturday and Sunday. If there are any delays regarding any particular order, we would email you as immediately and make sure your product is delivered to you as soon as possible.
3. What is the time period for the delivery of my wine from NEW YORK to my place after being shipped?
This usually depends on the type of the ground delivery you opt for. Usually its about 1 to 2 days to the East Coast, 2 to 3 days in the Central US & 3 to 5 days in the West Coast.
4. Do you ship to businesses or PO Box?
We strictly do not ship to PO Box. Yes we do ship to a business which is encouraged when there you are not sure about the availability for an adult to sign for the delivery which avoids it getting returned.
5. If a wine that is available online delivered in the quantity that we ordered?
Usually, depending on the inventory, we deliver the quantity that is ordered. Whereas in certain unusual conditions, if we run out of a particular ordered wine, we would email you as soon as possible and also with suggested alternatives accordingly. We have deliveries all weekdays from different suppliers and we try to keep all the inventory in stock and up in demand.
6. How do I know if order that I placed was received by you?
An automated email showing you your order receipt with the order details and their respective total will be sent to you as soon we receive your order. When your order will be shipped, an automated mail with the tracking no from UPS will be sent you which could be used to track your order.
7. Do you ship in extreme hot or cold weathers?
We normally deliver all around the year. In the situation where the weather can be extreme hot or cold, it it up to your judgement whether or not to have an item shipped. We live in a big country, with all different weather patterns. YOU must check the forecast before placing an order. Due to limited space, we cannot store wine to hold for better weather.
8. What the return policy for an order?
If you have any issue with the delivered wine, please feel free to contact us within 7 days of the delivery of the wine via email at email@example.com or call us at (718) 987-2143 and we would be happy to help you further. If you have problem with the wine, please cork back the wine and do not dispose the wine. Unfortunately, we cannot accept back an empty bottle. In the event that you have to return the merchandise, re-pack the item in its original shipped packing to ensure safe return. All cancellations are subject to a 20% restocking / cancellation fee. Expect a refund within two weeks from shipping your return. If an item is returned because of carrier non-delivery (i.e you are not home, or you do not pick up your item at a carrier facility) this is also considered a return. Shipping costs are NON-REFUNDABLE. We reserve the right, for whatever reason, to refuse to cancel an order or to accept a return.
9. If I place an order online, when will it be available to be picked up in the store?
Usually the orders placed oh phone or online after 5 PM, should be available for a pick up on the next business day. However, we will always send you an email for the confirmation when the order is ready to be picked up.
10. How long can you hold my wine on-store premises for pick up orders?
Generally, after the confirmation of the order with the payment slip, we can hold the order in the store for usually 30 days until special request has been asked for. After this period, the ordered products will be refunded minus a 20% restocking fee, and returned to the shelf. We do not have much storage space on the premises.
11. Do you have different online and in store prices?
Normally, we have the same prices online as well as in store. Only in certain conditions, some items may be placed on Web Sale. Any orders placed where there is a website glitch (ex incorrect price or description) will be immediately cancelled.
12. Do you ship to any other country?
We do not deliver to any other country except US. The laws does not permit it.
13. What are your store hours?
Our regular store hours from MON, TUE & WED are 8 AM to 10 PM, THUR, FRI & SAT are 8 AM to 11 PM while on Sunday we are open from 12 PM to 9 PM. Store timings may change only due to Weather conditions, we are open on all holidays and all Sundays except 25Th December which is prohibited by law, basically 364 working days.
14. Where is your physical store located?
Our 6000 sq feet store is located in Staten Island, NY at 2626 Hylan Blvd, Staten Island, NY 10306 with more than 10000+ SK-Us to select from.
15. What would be required if my order is needed to be picked up by someone other than me?
In any case, we need a valid proof of identification of the person who ordered, along with the order number or the confirmation number. If absent the credit card charged can also be used along with the valid photo id. If someone else is picking up the order for you, a valid proof of identification along with the order number or confirmation number would be needed.